During the checkout process, shipping choices will appear based on the weight of your items and the delivery location. You will see the estimated delivery times and prices for each available option.

If inaccurate or incomplete address details lead to the delivery of your items to the wrong location by Elegant Woman, the company cannot be held liable for the mistake. In such instances, additional shipping charges will apply for reshipping the order, and these fees must be settled before shipment. To prevent any delivery complications, it is crucial to provide precise and comprehensive address information while placing your order.

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The office hours of Elegant Woman are from 9 a.m. to 6 p.m. WAT, Monday through Friday. The company is situated in Abuja, Nigeria.

If an order is placed over the weekend or after regular business hours, it will be processed for shipment on the following business day during standard business hours.

After shipping, if the customer fails to accept the order for various reasons, it will be returned to Elegant Woman. The company may charge shipping fees and duties, refunding the remaining amount. To receive the items, a new order must be placed.

If you place your order before 2:30pm WAT (Mon-Fri), it will typically ship the same day, although factors like holidays, weather, carrier delays, and inventory checks may cause delays. Some orders may take 5-8 working days to dispatch.

During checkout, shipping rates, options, and estimated delivery times will be shown based on your selected location and service.

You      can       contact            our       customer         service                         by        emailing hello@elegantwomanbydee.com.

For all orders from Elegant Woman's online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges.

Cancellation requests need to be submitted within 12 hours of order placement.

Contact our customer service at hello@elegantwomanbydee.com to arrange a return for exchange, or refund.

We offer shipping to Asia, the European Union, and the Middle East through DHL, UPS, or FedEx. The shipping provider is determined based on your selection during checkout. Additionally, we provide other cost-effective shipping choices for your convenience.

Customs fees are based on package weight and dimensions, calculated by the importing country. To prevent extra charges, customs and duties fees are included at checkout. Choosing UPS shipping may lead to additional fees during delivery.

Orders processed Monday to Friday during business hours. Shipping times vary based on method, with some orders shipped within 5-8 business days. Visit our website to learn more about our shipping policy.

You can cancel your order or an item purchased online before it is dispatched by contacting us at hello@elegantwomanbydee.com.

No, Elegant Woman does not refund shipping fees for returned items.

Elegant Woman does not operate physical store locations; therefore, all returns should be sent to the designated return address.